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New York City & New York State Correctional facilities

You’ve Got Questions - We’ve Got Answers


Does Love Thru Hardtime deliver to the facility directly?


What is your return policy for sale items?

At Love Thru Hardtime, we're commited to providing great quality products as promised. If you're not satisfised with your purchase for any reason, let us know and we'll make it right. Simply return it within 7 days and we'll gradly replace it (providing the producet is in stock) 


Holiday merchandise returns wil not be accepted after 15 days from the date of purchase.

Any products customized or made to order cannot be returned or exchanged unless damaged or defective.

How long does it take my love one to recieve their package

It varys. Each facility package room has a standard procedure. Please allow up to 7- 10 buisness days for delivery.

The Love Thru Hardtime Way

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